Increasing business agility through accelerated issue resolution
At Virtusa, we help improving business agility by understanding the business needs and KPIs and provide an agile response to issues. We have developed self-service and self-heal tools to prioritize issues, resolve issues /requests faster and improve customer experience.
We provide accelerated resolution to business issues through:
- Building domain expertise to prioritize issues based on the business impact
- Applying autonomics to enable self-heal and self-service mechanisms
- Providing auto-deploy platforms to accelerate release cycles
- Providing issue co-relation through heat maps for faster alignment of issues with application functionality
- For a global insurer, we developed an automated incident functional density visualization tool that helped accelerate root cause analysis and ticket reduction.
- For a leading telecom firm, we improved incident/issue response time by 40% by leveraging autonomics. We deployed a tool for self-detection and self-diagnostics providing automated health-checks.