Product Maintenance, Sustenance and Support Services

Software products require ongoing maintenance and support to effectively handle evolving and growing needs. Given the increasing frequency of software upgrades due to rapid technological advances, software maintenance and support services provide the key to sustain your product in a focused way. Maintenance services may include major and minor variations and enhancements.

VirtusaPolaris provides world-class software maintenance and support services to its clients helping them manage their product through its life cycle:

  • Provides timely, ongoing support that is crucial to the success of any project and access to reliable technical support
  • Product support services involves technical helpdesk support and provides bug fixes to ensure constant availability and performance of the product for end users
  • Efficiently manages the support and maintenance of the installed base on legacy versions
  • Reduces the cost to maintain and support older versions for ISVs while still maintaining quality standards
  • Leverages our proprietary product engineering methodologies such as platforming, product innovation, global delivery model and service oriented architecture
  • Service offerings include support desk, remote database and system administration, service request management, defect fixing and patch release management