Business Process Optimization

Customer Experience FrameworkAs organizations seek ways to increase efficiencies and reduce costs, our Business Process Optimization services help identify these opportunities through intense analysis and design. It develops future state processes to address them. Our approach drives business results across the customer experience and supporting processes including:

  • Increased self-service effectiveness and usage across all customer contact points, improving customer satisfaction
  • Increased up-sell/cross-sell effectiveness
  • Reduced time to market by up to 50%
  • Reduced employee turnover/cost of training
  • Reduced non/low-value added work time
  • Improved end-user productivity/ease of use
  • Reduced cost of change (e.g. new products, process changes, system enhancements, etc.)

Our Business Process Optimization service provides a structured approach and core set of deliverables, customized for each client situation, in 4-6 weeks by leveraging proprietary acceleration tools and analytical frameworks.

6 Core Integrated DeliverablesThe Six core integrated deliverables that result in an integrated transformation roadmap across business processes, technology and the organization are:

  • Current state findings and pain points
  • Understanding of the current processes, issues and identification of root causes
  • Opportunity identification, prioritization and summary
  • Future-state design
  • Future-state roadmap
  • POC / prototype (as applicable)