System Integration

Over many years, due to incremental requirements, organizations may have invested in applications in silos. Many such organizations are now embarking on CEM system integration and rationalization exercises to cut costs, increase efficiencies and to ensure that these applications talk with each other seamlessly.

We help integrate Customer Experience Management (CEM) systems with:

  • Data Warehousing/Business Intelligence (DW/BI) - Informatica
  • Business Process Management (BPM) - Pega
  • System-to-system integration
  • E-commerce System - BizTalk server, Valista integration
  • Enterprise Resource Planning (ERP) system - SAP system integration
  • Customer Relationship Management (CRM) - Salesforce
  • Translation tools - Idiom WorldServer, Google translation.