Mobility for Telecom
The telecommunications industry has the potential to derive tangible benefits in enhanced customer experience and improved productivity with well-placed mobile solutions.
VirtusaPolaris’ telecom industry experience working with global tier-1 telecom companies equips us with the in-depth knowledge and expertise required to address even the most complex problems in the telecom domain. VirtusaPolaris leverages its deep domain expertise, product engineering heritage, robust platforming approach and partnerships to address its client’s priorities.
To improve field engineers’ experience, VirtusaPolaris has developed a rules-driven test and diagnostics system as part of a major business transformation for CSPs which includes a
- Mobile app with tech-tools and standalone features to facilitate field technicians with signal strength analysis and real-time diagnostics
- Rules-driven diagnostics system with historical data, interactive graphs, and fault localization for dynamic resolution steps for the field technicians to help reduce the average handling time of a job
- Customer-centric application to furnish necessary information upfront to the field technicians to provide better opportunities for up-selling and cross-selling
Our solution has delivered significant benefits helping CSPs improve field engineers’ experience. Some of the real-time benefits delivered to our clients include:
- Reduction in Average Handling Time (AHT) for field engineers up to 15%
- Reduction in fault diagnostics cost up to 30% with year-on-year improvement up to 5%
- Reduced equipment swaps and repeat truck rolls by 60%
- Increased opportunities for cross-selling and up-selling by 5-10%